Device Collection Policy

1. Authorized collector

Only the person whose valid Emirates ID (EID) was provided and verified as part of the installment application may collect the device. Another person cannot collect an installment device on the applicant's behalf unless VOLT has a legally appropriate process specifically permitting it.

This requirement protects customers and VOLT from unauthorized collection and does not waive any mandatory statutory consumer rights.

2. What to bring

• The original, valid Emirates ID used in the approved application.
• Order, approval, or collection confirmation when requested.
• Any additional verification requested through the confirmed collection process: as shown clearly in the applicable order, plan summary, or product listing before the customer confirms.

3. Identity verification

VOLT may compare the collector's identity and EID details with the approved application. If identity verification fails, the device will not be released until the issue is resolved through an authorized process. Staff will not release the device based only on a screenshot, informal message, or verbal authorization.

4. Checking the device

At handover, customers should check the device model, color, storage capacity, packaging, and visible condition. Where applicable, the customer should check the serial number or IMEI against the order documents. The customer may be asked to acknowledge receipt.

5. Collection procedure and deadline

Collection takes place through the store or collection method stated in the order confirmation. Collection deadlines and the process for uncollected orders are as shown clearly in the applicable order, plan summary, or product listing before the customer confirms. Customers should contact VOLT if they cannot attend or need clarification.

6. After collection

Acceptance of a device does not remove mandatory consumer rights. Defects, incorrect items, or damage-on-arrival concerns should be reported promptly and are handled under the Cancellation & Refund Policy and Warranty Policy.