Cancellation & Refund Policy

1. Cancellation before processing

A customer may request cancellation before VOLT begins processing an order by contacting VOLT with the order reference. VOLT will confirm whether the request can be stopped based on the order status. If the order has not been dispatched, collected, activated, or otherwise committed for fulfillment, VOLT will normally cancel it without a cancellation fee unless a clearly disclosed product or installment term says otherwise. Any approved refund will be returned through the original payment method where practicable.

2. Cancellation before collection

A customer may request cancellation before collection. Installment applications and orders may be subject to eligibility status, payment status, and plan administrator requirements. The outcome and refund route will be confirmed in writing.

3. After collection and return eligibility

Return eligibility depends on the product condition, whether it has been opened or activated, the reason for return, and applicable consumer rights. VOLT will not use this policy to remove rights that cannot lawfully be excluded. Customers should contact VOLT promptly after delivery or collection and keep the product, accessories, packaging, and proof of purchase available for inspection. Eligible products may be returned within 14 calendar days after delivery or collection, subject to the conditions in this policy and applicable UAE consumer-protection law. The 14-day period does not remove rights relating to defective, unsafe, counterfeit, or incorrectly supplied goods.

• Opened or activated electronics may be subject to additional checks where legally permitted.
• Defective, incorrect, or damaged-on-arrival products should be reported as soon as reasonably possible.
• Promotional or bundled purchases may require the complete bundle to be returned where legally permitted and disclosed.

4. Refunds

Approved refunds are normally processed through the original payment method where practicable. Refund processing time is as shown clearly in the applicable order, plan summary, or product listing before the customer confirms. The customer's payment provider may take additional time to show the refund.

For installment purchases, a refund may need to be coordinated with the installment provider. An outstanding balance is not automatically treated as cancelled until VOLT or the provider confirms the adjustment.

5. How to request help

Contact VOLT with the order reference, customer name, reason for the request, and relevant photos or documents. Do not send card PINs, passwords, or OTPs. VOLT may inspect a product before deciding the appropriate remedy.