Warranty Policy

1. New and refurbished products

VOLT Mobile sells new and refurbished electronics. The condition, grade, included accessories, battery information where relevant, and applicable warranty or support for a refurbished product will be stated on the product page or order confirmation. Refurbished products may show reasonable signs of prior use, but they will be tested and described honestly.

2. Manufacturer warranty and VOLT's role

Products may include a manufacturer warranty or other support described at purchase. VOLT acts as retailer and may coordinate with an authorized manufacturer service center. The warranty duration, coverage, and service route are shown on the product listing, invoice, or warranty documentation supplied with the product. Customers should keep their receipt, serial number, and product details.

3. Eligibility and proof of purchase

Warranty support may require proof of purchase, the device serial number or IMEI, and a description of the issue. VOLT may verify that the product was purchased through an authorized VOLT channel and that the reported device matches the order.

4. Claims and diagnosis

Customers should contact VOLT or the designated service center to start a claim. The device may be inspected or tested to diagnose the issue. Based on the diagnosis and applicable warranty terms, the available remedy may include repair, replacement, or another remedy where applicable.

5. Exclusions

• Accidental, physical, cosmetic, or impact damage where excluded by the applicable warranty.
• Liquid or water damage where excluded by the applicable warranty.
• Unauthorized repairs, modifications, tampering, or use of non-approved parts where excluded by the applicable warranty.
• Normal wear, consumables, or software issues where excluded by the applicable warranty.

6. Data and accessories

Customers are responsible for backing up data and removing passwords or personal accounts where possible before service. VOLT and service providers may not be able to preserve data. Accessories may have separate warranty terms: as shown clearly in the applicable order, plan summary, or product listing before the customer confirms.