Installment Policy

1. Who may apply

Installments are available in the UAE only to customers who meet VOLT Mobile’s applicable eligibility requirements and any requirements shown in the selected payment plan. Applicants must provide accurate information and complete the requested verification steps. Submitting an application does not guarantee approval.

• Meet the minimum age requirement of 18 years or above.
• Have a valid Emirates ID where identity verification is required.
• Meet any UAE residency or other eligibility requirement applicable to the selected plan: as shown clearly in the applicable order, plan summary, or product listing before the customer confirms.

2. Application and assessment

VOLT may request information needed to assess an application, including full name, mobile number, identity details, employment information, and income range. VOLT will request only information reasonably needed for the application and will handle it under the Privacy Policy.

VOLT may verify the applicant's identity and the information submitted. An assessment may be completed by VOLT or a service provider involved in administering the plan.

3. Approval or rejection

Applications may be approved, declined, or placed on hold while additional information is reviewed. VOLT may communicate the outcome using the contact details supplied by the applicant. VOLT is not required to approve an application merely because a customer meets one stated criterion.

No application is approved until VOLT communicates approval through an authorized channel.

4. Down payment and plan terms

A down payment may be required before a device is released. The amount, available installment periods, applicable schedule, and first payment date will be shown to the customer before confirmation: as shown clearly in the applicable order, plan summary, or product listing before the customer confirms.

The customer must review the plan summary, total amount, payment dates, and any applicable commercial terms before accepting. VOLT will not invent or imply interest, fees, or penalties not shown in the applicable offer.

5. Scheduled payments

The customer is responsible for making each scheduled payment using the agreed payment method and keeping payment details current. Missed or failed payments may affect order processing or access to the plan. Any applicable process, fee, or consequence will be disclosed before it applies: as shown clearly in the applicable order, plan summary, or product listing before the customer confirms.

Customers should contact VOLT promptly if their payment details change or a payment cannot be completed.

6. Early settlement and cancellation

Early settlement may be available if VOLT offers it for the selected plan. The process and any applicable amount will be disclosed before settlement: as shown clearly in the applicable order, plan summary, or product listing before the customer confirms.

Cancellation before device collection is governed by the Cancellation & Refund Policy. After collection, requests are assessed under that policy, the Warranty Policy, and applicable consumer rights.

See the Payment Policy for payment handling, the Device Collection Policy for identity checks, and the Cancellation & Refund Policy for returns.

7. Device collection

Installment devices may be collected only by the approved applicant whose valid Emirates ID was used and verified in the application. See the Device Collection Policy for the full collection procedure.