Privacy Policy

1. Who VOLT is

VOLT is an electronics and mobile retail business serving customers in the Gulf. This policy explains how VOLT handles personal information on its website, in stores, through customer support, and during order or installment administration. For this website, the operating name is VOLT Mobile. Privacy requests may be submitted through the VOLT Mobile Contact Us page. This policy is intended to operate consistently with UAE Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data and other applicable UAE requirements.

2. Information customers provide

• Account, name, contact, delivery, and order information.
• Emirates ID or identity information when required for verification or collection.
• Installment application, employment, and income information when required for eligibility assessment.
• Payment confirmation and transaction information; VOLT does not request bank passwords, PINs, OTPs, social-media passwords, private contacts, or unrelated phone content.

3. Information collected automatically

VOLT may receive device, browser, approximate location, log, and website usage information. Cookies and similar technologies may be used to keep the site working, remember preferences, understand performance, and support security. Optional marketing technologies require separate choices where applicable.

4. Why information is used

• Process accounts, orders, delivery, collection, returns, refunds, and warranty support.
• Assess installment eligibility and verify identity where required.
• Prevent fraud, misuse, and security incidents.
• Provide support and communicate about a transaction.
• Meet applicable legal, regulatory, accounting, or dispute-resolution obligations.

5. Sharing and service providers

VOLT may share information with payment providers, delivery partners, identity or eligibility verification providers, manufacturers and service centers, technology providers, professional advisers, and authorities where required or permitted. Providers should receive information needed for their role and are expected to protect it. VOLT does not sell customer personal information unless its practice changes and the policy is updated.

6. International transfers

Some service providers may process information outside the UAE. Where this occurs, VOLT will use safeguards required by applicable law and will provide further details before publication: as shown clearly in the applicable order, plan summary, or product listing before the customer confirms.

7. Security and retention

VOLT uses reasonable administrative, technical, and organizational safeguards. No online system is guaranteed to be completely secure. Information is retained only for as long as reasonably needed for the purpose collected, legal obligations, disputes, security, and business records. Specific retention periods are as shown clearly in the applicable order, plan summary, or product listing before the customer confirms.

8. Customer privacy choices

Customers may request access, correction, deletion, restriction, or other rights available under applicable law. Requests can be submitted through the Contact Us page with enough information for VOLT to verify the requester. Marketing consent is optional and separate from information necessary to process an order or installment application. Customers can withdraw marketing consent without affecting a transaction.

9. Children and updates

The website is not directed to children. VOLT may update this policy when its practices or legal obligations change and will display the new Last Updated date. Material changes may be communicated through appropriate channels.